Privacy Policy
Last Updated: January 2026
CastleHotel.org.uk ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at castlehotel.org.uk (the "Site"), including all related pages, subdomains, and associated services.
Information We Collect
We collect information in the following ways:
- Personal Information: When you voluntarily submit information through contact forms, newsletter subscriptions, or account registration, we collect your name, email address, and any other details you provide.
- Technical Information: We automatically collect your IP address, browser type, operating system, referring URLs, and pages visited.
- Cookies: We use cookies to enhance your browsing experience and track your interactions with our Site (see Cookie Policy below).
- Usage Data: We collect information about how you interact with our content, including clicks, time spent on pages, and navigation patterns.
- Device Information: We may collect device identifiers, screen resolution, and other device-specific data.
How We Use Information
We use the collected information for the following purposes:
- To improve and personalise your experience on the Site
- To conduct analytics and understand user behaviour and preferences
- To track affiliate links and commissions from casino and betting site partners
- To send promotional emails and newsletters (where you have opted in)
- To respond to your enquiries and provide customer support
- To comply with legal obligations and protect our rights
- To detect and prevent fraud or abuse
Cookie Policy
We use the following types of cookies on the Site:
- Essential Cookies: Necessary for Site functionality (e.g., security, user authentication)
- Analytics Cookies: Used to track visitor behaviour and measure Site performance
- Marketing Cookies: Used for affiliate tracking, conversion monitoring, and retargeting advertisements
- Preference Cookies: Remember your settings and preferences during your visit
You can opt out of non-essential cookies by adjusting your browser settings or using our cookie consent tool displayed on the Site. Please note that disabling certain cookies may affect Site functionality.
Third-Party Links
Our Site contains links to external websites, including casino operators, betting sites, and affiliate partners. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information. CastleHotel.org.uk does not control the content, accuracy, or privacy practices of linked external sites.
Your Rights
Under UK data protection law (including the UK General Data Protection Regulation), you have the following rights:
- Right of Access: You may request a copy of the personal data we hold about you
- Right to Rectification: You may request correction of inaccurate or incomplete data
- Right to Erasure: You may request deletion of your personal data (subject to legal exceptions)
- Right to Restrict Processing: You may request that we limit the processing of your data
- Right to Data Portability: You may request your data in a portable format
- Right to Object: You may object to certain processing activities, including marketing communications
To exercise any of these rights, please contact us using the details provided below. We will respond within 30 days of your request.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Generally:
- Personal information submitted through forms is retained for up to 3 years
- Analytics and usage data is retained for up to 2 years
- Cookie data is retained according to each cookie's expiration date
- Legal and compliance records may be retained for longer periods where required
If you request deletion of your data, we will remove it within 30 days unless we are obligated to retain it for legal, tax, or accounting purposes.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about our data practices, please contact us:
Email: privacy@castlehotel.org.uk
Website: castlehotel.org.uk
Response Time: We aim to respond to all enquiries within 30 days
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have breached your privacy rights.